Thursday, 29 April 2021

Samsung is being sued over defective camera glass on the Galaxy S20 series

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Samsung is facing a class-action lawsuit for providing ‘defective’ glass on the camera of its flagship smartphone- the Galaxy S20. The law firm Hagens Berman claims Samsung ignored a grave flaw present in the Galaxy S20 series that involves the protective glass on top of the camera breaking unexpectedly while in normal use.

Samsung is being accused of breach of warranty, fraud, and violations of several consumer-protection laws. On its website, the law firm shared a press note stating that Samsung sold its smartphone range with a defect affecting the rear camera module’s glass that shatters spontaneously, even when the cellphone is placed in a protective case. The defect affects all Galaxy S20 models with the 5G variants all included in the Galaxy S20 series, also including the Galaxy S20, S20+, Galaxy S20 Ultra, and Galaxy S20 FE. The problem has existed from the start, as a certain Galaxy S20 owner reported the problem, on Samsung’s community website, only four days after the phone went on.

“Samsung sold its Galaxy S20 as a high-end option for consumers, with a ‘professional’ grade camera, charging more than $1,600 per device. During a time of social-distancing and increased use of online access, consumers are especially in need of a reliable mobile device, yet Samsung has refused to deliver the reliability it promised its customers,” stated Steve Berman, managing partner of Hagens Berman and attorney for consumers in the class action.

As per a customer, Samsung declined to cover the issue under warranty, requesting $400 to send the phone back to the company or $100 to purchase Samsung care device insurance for the repair of the shattered glass.

However, many consumers continue to have problems despite having paid the costs, whereas others have paid hundreds of dollars at third-party repair shops.

The press note mentions a post on the Samsung consumer forum by a Samsung Care Ambassador as saying, “This happened to one of our ambassadors. After many complaints about the issue, we found out that it has to do with pressure buildup underneath the glass and not customers banging it against something.”  Despite Samsung acknowledging the issue, the company did not resort to a recall and continues to deny consumer warranty claims.

The lawsuit has come as a  respite for the customs dealing with the issue. The law firm also offers a form on its website, it can be filled by the affected customers to seek compensation. But, under the circumstances of a lawsuit going in the favor of consumers; there is no promise that one would get enough money that can cover the cost of repair.

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